Job spec: Key Function Services Director

Would you like:
- a challenging international career where your skills are of great contribution to clients?

- to work at one of the finest financial services companies based on the beautiful island of Malta?
- to work in a professional, hands-on, independent and informal environment?






The EM Group offers compliance and corporate services for companies operating in the iGaming in Curaçao, Cyprus, the Netherlands and Malta. We provide everything necessary to comply with the terms and conditions of gaming licenses in various jurisdictions. Our compliance services are related to gaming specific matters such as application for iGaming licenses and compliance in the field of regulatory matters, responsible gaming and fraud prevention as well as to financial compliance matters such as AML and financial intelligence and lastly to local compliance matters such as incorporation and management services, statutory financial administration and tax compliance. We are specialized in the setup of bank and merchant accounts and provide ongoing secretarial and administrative support.



Working at EM Group means working in a dynamic company with great colleagues and an international environment. At EM Group, we score as a team and our colleagues are on top of their game. You will be working in one of the most beautiful areas of Malta. Our office is located in the heart of Sliema, easily accessible with public and private transport. You will receive a competitive salary, holiday allowance, private health insurance, parking facilities and international career opportunities in our other offices. You can also benefit and participate in:

  • EM Academy with soft skills, knowledge and leadership development trainings

  • Regular social events with your colleagues

  • Our annual ski trip

  • Interaction with more than 30 international colleagues in Malta and more than 200 colleagues worldwide

  • Daily fresh fruit and weekly team lunches



As a Key Function Services Director, you will report to the group’s COO. He/She will work together with all managing directors of the local management teams and heads of business lines in order to continuously exceed our clients’ expectations.


In this position, you be the go-to person for setting up and heading the Key Function department within the local EM Group office. The Key Function services are to be offered to our growing portfolio of MGA licenced clients. The role requires the individual to have a deep holistic understanding of the daily operations of both B2B and B2C operations.


The department will be built from the ground up and therefore this includes the setting up of policies, procedures and checklists whilst ensuring that proper and sufficient on the job training is provided. You will be assisted by a group of talented individuals including warranted accountants and lawyers.


The aim of the role is to be responsible to grow this department so that all our clients’ needs and requirements. Providing a sterling one-stop-shop solution is key and therefore this role will be crucial in order to meet all our client’s needs.






Client Orientation: Investigating client wishes and needs and acting accordingly, anticipating client needs, giving high priority to service and client satisfaction. Actively thinks along with clients and comes up with suitable proposals of his/her own accord.

Creativity: Coming up with solutions for job-related problems and devising new working methods to replace current methods. Responds positively to colleagues’ proposals and comes up with his/her own ideas as a result of them or at the request of others.

Integrity: Upholding generally accepted social and ethical standards in job-related activities.

Problem analysis: Collects relevant information. Distinguishes between matters of primary and secondary importance; facts and assumptions and cause and consequence.

Communication: Expressing ideas and opinions clearly in properly structured, well-organized and grammatically correct reports or documents utilizing language and terminology appropriate to the reader.

Teamwork: Contributing actively to a joint result or solution to a problem and works towards collective results with other people of his/her own accord.

Quality orientation: Setting high standards regarding the quality of products and services and acting accordingly

Entrepreneurship: Recognizing market opportunities for both current and new products / services and considering them in a businesslike manner; taking risks to achieve a business advantage. Spots opportunities for selling products/services and demonstrates the will to make the most of them.



Leadership: To construct an annual plan and budget for the local office and show show exemplary behaviour in leadership through our 6 Pack values. You will also be required to carry out meetings with staff motivate them.

Relationship Management: Ensure the presence of a client service oriented culture and maintain close contact with key clients.

Business Development: Coach the team on commercial awareness whilst contributing to product/market development, together with the Business Development & Marketing teams.

People Management: Encourage the focus on personal development, outstanding performance and good attitude in the teams. You will be responsible for the team capacity and decide, together with the Board, on hiring or replacement of staff members. Part of the role includes the organization of the annual performance review, goal setting and promotion process for the jurisdiction.

Collaboration: Build and maintain profitable partnerships and relationships with key accounts, intermediaries and any other external stakeholders, especially with the MGA. Also collaborate with diverse internal departments: Business Development, Legal, Compliance, People and Culture, internal Finance and IT.





  •       Minimum of 5 years relevant professional experience in a gaming-focused local corporate service provider setup or MGA licenced company
  •       A minimum of 5 years management experience
  • Experience within Maltese corporate law or having a financial background will be considered an asset
  • Experience within a compliance function in a gaming-related industries will be considered an asset
  • Understanding of business functions such as HR, Finance, IT, Compliance, etc
  • To be self-motivated and able to work both independently and as part of a team
  • Outstanding organizational and leadership abilities
  • Fluent in English (both orally and in writing)
  • Personal credibility, integrity and high moral standards
  • To be result and target oriented, responsible, highly meticulous and detail-oriented and
  • Excels in fast paced working environment



We make success possible. Success for our clients by providing high-quality services, however also success for our colleagues by providing you with personal and professional growth opportunities to help you reach your full potential. Just as we help our clients reach their goals. The foundation of our success is delivering true value through long term relations. That applies to our clients and colleagues. We’re in it for the long run, that creates value for us and for you. This results in a very personal and informal company culture with a healthy work-life balance. We are proud of that and we call it being professional in a non-corporate way.



Do you recognize yourself in this profile? We can’t wait to meet you! If you have any questions about the position or about EM Group please contact Ian Formosa by email at


By sending in your personal details for this job application, you give your consent that those details will be saved in our database for application purposes. After the termination of your application procedure, we will delete your details from our database. Obviously, we will treat your details with care, with confidentiality and we will not share those with third parties.